Orient Group Of Companies

26-Km, Multan Road, Lahore
Multiple Locations
 | 1 Star Ranking >> Read Reviews

Established in Lahore in 1957 with Photo Goods business, today the Orient Group of Companies is one of the largest consumer goods companies of Pakista..more

Orient Group Of Companies

Orient Group Of Companies

26-Km, Multan Road, Lahore
Multiple Locations
 | 1 Star Ranking >> Read Reviews


 | 1 Star Ranking
aggregated over 16 reviews.
komal  on 12/10/2020 4:10:34 PM

"Most horrible products! Got a water dispenser from Orient and it leaked in the very first week. Complaint and the technician visited two times but was unable to fix the leak. Finally had to take the unit to Johar Town, Lahore service centre where they checked and declared it completely fit. Then showed them a video of the leaking dispenser in order to convince them that the unit was not fit at all. Finally after watching the video the technicians accepted, located the fault and fixed it. Since then the dispenser is working fine but the ordeal narrated above has taught me that it is much better to pay more for a foreign brand then placing your trust in a local one to save a couple of thousand bucks."

Sherdil Khan  on 6/19/2019 7:26:56 PM

"Complaint number 300845052 lodged on June 14, 2019 about refrigerator door problem, made 5 more phone calls on help line, no body contacted till now. Very bad experience of Orient after sales!"

Nadeem Ahmed Shaikh  on 4/12/2019 8:04:49 PM

"Third class products and third class after sale service! Not satisfied at all!"

Tamour khalid  on 5/26/2018 6:14:39 PM

"We bought a new Jupiter air-conditioner DC Inverter 1.5 tons but it is not working. It did not even passed the first 5 days. Now I have complained on Helpline, and was informed that technician will visit us within 24 hours! Now more then 4 days have passed no one bother to respond. We spent so much money on this air-conditioner but in response we get nothing but hassle. Totally ridiculous! I think we should boycott Orient brand! Really disappointing!!!"

Manzur Hussain  on 2/17/2018 10:40:06 AM

"Very bad and disappointing service. Purchased a Mitsubishi inverter. Its motherboard got faulty after few months of use. Since then we are trying to get hold of the service center to buy the new motherboard but, they being very non professional, rudely reply in the negative all the time. Its been 6 months now but still the answer is the same "motherboard is not available what can we do"!"

Muhammad Saifullah  on 10/19/2017 1:46:57 PM

"I purchased a water dispenser online on 26th Sep 2017 and it was delivered on 4th October 2017. On opening it was found that it's refrigeration is not working. Since that day I kept on calling Orient Service Center and after repeated calls and emails they finally sent their technician to check the fault on 9th October 2017. He took the dispenser back for replacement and since then I am waiting for the new one or refund. Neither they attend my calls nor respond to my emails. This is my first interaction with Orient and I found it pathetic in services. Moreover, they are also not returning my money back!!!! "

GHUFRAN AHMED  on 5/30/2017 5:07:31 PM

"I received the following SMS, dated 26-May-2017 - For Lifetime Warranty of Orient DC Inverter. The Warranty Certificate will reach you via email or post. Batch No: 9480002164, Certificate No: OGC0004389. Unfortunately till now the Warranty Certificate has NOT REACHED ME. As a Orient Home Appliances customer I am very disappointed with this attitude of the company. I spent my whole day on 18th of May 2017 when I visited the store of Orient Home Appliances to book my order and to get my appliance registered to get the Life Time Warranty Certificate. I spend my time, money and effort. Now I feel Orient is just selling the appliances but not caring about their commitments. It's such a headache."

Naveed Ashfaq  on 5/30/2017 10:28:17 AM

"Long story short. Bought an Invertech series 1.5 ton Orient split air conditioner - Model: OS-19 MD 14M IN-HC just 2.5 years back. The PCB kit gone faulty rest of all other parts seem fine. Calling and running here and there after sales service and all that. The response I get on each call is that the parts may be available in 2-3 months. Where to go and what to do! I at least have never seen such response by a corporate. Called almost every number I could find on the internet to approach Orient and find a solution - but all in vein. Every one's response is "silence" or "rude". What they want me to do probably is to scrap it and buy a new one. Very disappointing!"

Fazil Mohammad Khan, Manager Procurements, The Layton Rahmatulla Benevolent Trust  on 4/25/2017 9:51:50 AM

"Orient Home Appliances delivered 3 units from 4 years old stock of 1.5 ton Split Air-Conditioners model OS-19UGW vide Invoice No. 1700005064 dated 28th January 2017 for Rs.134,700/- to The LRBT Free Eye Hospital Korangi, Karachi. We reported to Mr. Shahzad Sharif and Mr. Tariq of corporate sales for supplied of 4 years old dead stock to a charity hospital not accepted but they did not agree for replacement even not give the reason for delivery of old dead stock which is totally cheating with customers especially in case of corporate customers. LRBT sent more than 50 emails to Mr. Shahzad Sharif and Mr. Tariq of Orient for replacement but till to date they have not arranged the replacement of fresh stock. In our last e-mail dated 20-04-2017 again requested for replacement otherwise we have no other option to serve them with a legal notice."

Capt. Amjad  on 2/3/2017 5:15:55 PM

"I bought 1.5-ton Orient Convertible Air Conditioner in April-2016, with three years warranty. In Dec-2016 the inner unit of the a/c started leaking gas. I gave the unit to the After Sales Service department in Lahore with all the required warranty documents. After 7 days I got the unit back on 1-Feb-2017 with comments by one Mr. Asrhaf, that the faulty part has been replaced with a new one. I took the unit and asked a contractor to install the same and to my surprise I was told that nothing has been replaced, rather to cover the leakage, the After Sales Service department has put lacquer at the leakage point and that too was charged from my pocket. Again running after the Orient team I sent back the unit to the After Sales Service department. Now as I was expecting, Mr. Rao Naveed, the Manager and Mr. Ashraf both are not even receiving my calls. No one is ready to take responsibility to update me. To be honest with all this running around, I have had the worst experience of buying ORIENT product. Never again will I make such a mistake again!"

HAFEEZ RAHMAN  on 11/2/2016 1:20:32 PM

"Mitsubishi Brand is a sign of Quality products. In Pakistan, Mitsubishi Air Conditioners are imported in parts and assembled by Orient Electronics (Pvt) Ltd at their Lahore Factory. We purchased 25 Nos. One Tone Mitsubishi Split Air Conditioners for Pakistan Navy. Within 6 months of operation, the ACs started malfunctioning. It was observed that all nine inner units u-bands had leaked and required replacement. The condition of the inner and outer units showed a clear picture of substandard materials and workmanship. Within 06 months, the condition of ACs have deteriorated to such an extent that any one can guess that they will not run any more. Under such a condition Orient should offer replacement, however, they have intimated to us that they will only repair the units by replacing the defective U-Bands and that too by charging a substantial amount. The ACs are sold with warranty of (3+1) years, whereas only half the period of warranty is passed. It is pertinent to mention that we are a large customer of Mitsubishi Air Conditioners purchasing over 1000 units a year. Orient Electronics management is requested to please oblige their warranty responsibility and replace the defected units at the earliest."

Uneeb Ahmed Khan  on 8/14/2016 4:31:38 PM

"I bought a new 1.5 Ton Invertor AC Ultron Series on 19th of May 2016. Now the AC is giving an Error Code E-5 on the panel. I'm running after the after sales people but sorry to say none is giving response despite the AC is well within the warranty period. Poor state of after sales services!!"

maqsood ahmad  on 4/10/2016 7:22:45 PM

"I bought a Orient fridge a few months back. The shelves of the fridge door were made of very thin material and therefore both shelves broke after a few days usage. I then went to your office at Nisbat Road, to buy new shelves. There I met Mr. Qamar with a gentle face and beard on his face. He looked like a gentleman to me so I informed him about my issue and requested for two new shelves. But to my amazement he refused point blank and started misbehaving with me. So I request to you to use good materials in your products which are reliable. Also appoint someone who at least has manners to talk with customers. I also want to mention that I have only used Dawlance appliances which are very good and reliable but wanted to experience your brand for the first time, which turned out to be a big mistake!"

Arshad Mehmood  on 12/17/2015 11:34:03 AM

"I will never recommend anyone to purchase Orient products! They are very poor in quality and they do not provide any after sales service. Their dealers in Rawalpindi, M/s. Afzal Electronics are not cooperative and completely non professional. Had a very bad experience with them, so be aware!"

Yasir Gulzar  on 5/16/2015 2:32:20 PM

"I will never recommend anyone to get ORIENT PRODUCTS, they have a poor After Sales Service and the dealer from where I got the air conditioner assured me that ORIENT guys will visit you in a day but more than four days have passed and I am still waiting for my complain to be addresses."

Lt Col Fida Ullah Tareen  on 2/10/2015 9:15:24 AM

"Highly impressed by products made by a Pakistani Company. Keep it up and Allah bless you and your ORIENT Group progress day and night!"

Company Network

Head Office
Address :  26-Km, Multan Road, Lahore
Landmarks :  Multan Road
City / District :  Lahore
:+92-42-37543562, 37543563 more
:+92-42-37543562, 37543563, 37543564, 37543565, 37543566, 37543567
Fax: +92-42-37543571, 37543574
UAN: +92-42-111111660, 111635635
Toll Free: 0800-11635
Display Centre
Address :  55-D, Chamberian Road, Lahore
Landmarks :  Chamberian Road
City / District :  Lahore
Phone: +92-42-37232623
Fax: +92-42-37228329
UAN: +92-42-111300100
Mobile: 0300-9489105
Sales & Service Centre
Address :  19-B, Abu Bakar Block, New Garden Town, Lahore
Landmarks :  New Garden town
City / District :  Lahore
Phone: +92-42-35831900, 35851900
Display Centre
Address :  Samsung Brand Shop: 975 - C Block, Moulana Shoukat Ali Road, Faisal Town, Lahore
Landmarks :  Moulana Shoukat Ali Road
City / District :  Lahore
Phone: +92-42-35178485
Display Centre
Address :  ORIENT CENTER: 36/1, C-1, Butt Chowk, College Road, Township, Lahore.
Landmarks :  Butt Chowk, College Road
City / District :  Lahore
Phone: +92-42-35117880
Mobile: 0322-4311687
Display Centre
Address :  ORIENT CENTER: 417, Shalimar Link Road, Lahore.
Landmarks :  Shalimar Link Road
City / District :  Lahore
Phone: +92-42-36858383
Mobile: 0301-4022811
Display Centre
Address :  ORIENT CENTER: Main Ferozepur Road, Yohanabad, Lahore.
Landmarks :  Ferozepur Road, Yohanabad
City / District :  Lahore
Phone: +92-42-35272255
Mobile: 0303-4130929
Display Centre
Address :  Opp. PTCL Telephone Exchange, Gia Mosa Mian, Sheikhpura Road, Shahdara, Lahore.
Landmarks :  Gia Mosa Mian, PTCL Telephone Exchange, Sheikhpura Road
City / District :  Lahore
Phone: +92-42-37933003, 37933004
Sales & Service Centre
Address :  Outside Lahori Gate, Railway Road, Kasur.
Landmarks :  Lahori Gate, Railway Road
City / District :  Kasur
Phone: +92-49-2762743
Sales & Service Centre
Address :  House No. 202, Block-7, Civil Lines, Liaquat Road, Opp. Command Girls College, Sahiwal.
Landmarks :  Civil Lines, Command Girls College, Liaquat Road
City / District :  Sahiwal
Phone: +92-40-4227160, 4227161
Fax: +92-40-4461737
Display Centre
Address :  Malik Plaza, Shami Shaheed Road, Sahiwal.
Landmarks :  Malik Plaza, Shami Shaheed Road
City / District :  Sahiwal
Mobile: 0300-8699163
Display Centre
Address :  Girls College Road, Opp. Batala High School, Sahiwal.
Landmarks :  Batala High School, Girls College Road
City / District :  Sahiwal
Phone: +92-40-4226495
Mobile: 0312-1111144
Sales & Service Centre
Address :  6/24, New Civil Lines, Fasialabad.
Landmarks :  New Civil Lines
City / District :  Faisalabad
Phone: +92-41-2601403, 2601404
Fax: +92-41-2601405
Mobile: 0321-7610076
Address :  Tahir Kamal China Electronics, Islamia Hospital Road, Chiniot, Dist. Jhang.
Landmarks :  Islamia Hospital Road
City / District :  Jhang
Phone: +92-47-6332052, 6337452
Mobile: 0300-7701652, 0344-3800000
Sales & Service Centre
Address :  40/41, Pir Muhammad Colony, Sargodha.
Landmarks :  Pir Muhammad Colony
City / District :  Sargodha
Phone: +92-48-3766309, 3766310
Fax: +92-48-3226732
Display Centre
Address :  Sarafa Bazar, Bhalwal, Sargodha.
Landmarks :  Sarafa Bazar
City / District :  Sargodha
Mobile: 0300-6003310
Sales & Service Centre
Address :  BX-80, New Sadq Colony, Opp. Dubai Mahal, Bahawalpur
Landmarks :  Dubai Mahal, New Sadq Colony
City / District :  Bahawalpur
Phone: +92-62-2880130, 2880131
Fax: +92-62-2880132
Display Centre
Address :  ORIENT CENTER: Swat Trade Center, Opp. Serena Hotel, Main Saido Sharif Road, Swat.
Landmarks :  Saido Sharif Road, Serena Hotel
City / District :  Swat
Phone: +92-946-713777
Sales & Service Centre
Address :  B-1-239, Old G.T Road, Opp. Pakistan Cadet School, Jada Road, Jehlum
Landmarks :  Jada Road, Jehlum, Old G.T Road, Pakistan Cadet School
City / District :  Jhelum
Phone: +92-544-623199, 623699
Fax: +92-544-624042
Display Centre
Address :  Machine Mohallah No.1, Opp. PSO, Old G.T Road, Jhelum.
Landmarks :  Machine Mohallah, Old GT Road
City / District :  Jhelum
Phone: +92-544-628402
Mobile: 0314-5454801
Sales & Service Centre
Address :  C-D, 415, 1D, Flat# 2, Ground Floor, Galaxy Tower, Opp. Wapda Revenue Office, Minara Road, Sukkur
Landmarks :  Galaxy Tower, Minara Road
City / District :  Sukkur
Phone: +92-71-5626805, 5626806
Fax: +92-71-5625696
Sales & Service Centre
Address :  101/C, Block-D, Unit# 7, Latifabad.
Landmarks :  Latifabad
City / District :  Hyderabad
Phone: +92-22-3818602, 3818603
Sales & Service Centre
Address :  180- Shamsabad Colony, Eidgah Road, Multan
Landmarks :  Eidgah Road, Shamsabad Colony
City / District :  Multan
Phone: +92-61-4582895, 4583649
Fax: +92-61-4584316
Display Centre
Address :  Chungi No. 9, Opp.Standard Chartered Bank, Bosan Road, Multan.
Landmarks :  Bosan Road, Standard Chartered Bank
City / District :  Multan
Phone: +92-61-6013929, 6019818
Mobile: 0300-9636550
Display Centre
Address :  Northern Bypass Road, Near Model Town, Bosan Road, Multan.
Landmarks :  Bosan Road, Model Town, Northern Bypass
City / District :  Multan
Phone: +92-61-6513931, 6513932
Mobile: 0322-6101277
Sales & Service Centre
Address :  3A/1, Main School Road, Near Chit Chat Corner,Peshawar
Landmarks :  Chit Chat Corne, Main School Road
City / District :  Peshawar
Phone: +92-91-5284677, 5284678
Fax: +92-91-5284675
Address :  New Haq Electronics - University Road, Peshawar
Landmarks :  University Road
City / District :  Peshawar
Mobile: 0300-9303095
Sales & Service Centre
Address :  94/C, Block-E, Satellite Town, Near Holy family Hospital, Rawalpindi
Landmarks :  Holy family Hospital
City / District :  Rawalpindi
Phone: +92-51-4457192, 4457193
Fax: +92-51-4424544
Display Centre
Address :  ORIENT CENTER: Shop No. 2, 3, 4, Artillery Mess Building, Mall Road, Saddar, Rawalpindi
Landmarks :  Artillery Mess Building, Mall Road
City / District :  Rawalpindi
Phone: +92-51-5515550, 5525300
Address :  Umer Electronics - Gulnoor Market, Shehnaz Plaza, Murree Road, Rawalpindi.
Landmarks :  Gulnoor Market, Murree Road
City / District :  Rawalpindi
Phone: +92-51-5502244
Sales & Service Centre
Address :  7-C, Satellite Town, Gujranwala.
City / District :  Gujranwala
Phone: +92-55-3847161, 3847162
Display Centre
Address :  Zinco Cinema Stop, Near MCB Tower, G.T Road, Gujranwala.
Landmarks :  GT Road, MCB Tower, Zinco Cinema Stop
City / District :  Gujranwala
Phone: +92-55-4244263, 4244264
Mobile: 0321-4766037
Sales & Service Centre
Address :  Plot# 75, Muslim Colony, Sharif Park, Street# 1, haji Pura Road, Gujranwals
Landmarks :  haji Pura Road, Muslim Colony, Sharif Park
City / District :  Sialkot
Phone: +92-52-3552311, 3552312
Fax: +92-52-3552313
Display Centre
Address :  Shaheen City, Near Sultan Hospital, Faisalabad Bypass Chowk, Lahore Road, Sheikhupura.
Landmarks :  Bypass Chowk, Shaheen City, Sultan Hospital
City / District :  Sheikhupura
Phone: +92-56-3500583, 3500584
Address :  Chaudhary Corporation - Chowk Shaheedan, Allama Iqbal Road, Mirpur AJK.
Landmarks :  Allama Iqbal Road, Chowk Shaheedan
City / District :  Mirpur AJK
Phone: +92-5827-7439922
Address :  Mubeen Fridge House - Allama Iqbal Road, Opp. Girls College, Mirpur AJK.
Landmarks :  Allama Iqbal Road, Girls College
City / District :  Mirpur AJK
Mobile: 0300-9513462
Sales & Service Centre
Address :  7- Queen’s Court Building, Ist Floor, Abdullah Haroon Road, Karachi
Landmarks :  Queen’s Court Building
City / District :  Karachi
:+92-21-32700325, 32700326 more
:+92-21-32700325, 32700326, 32700327
Fax: +92-21-32700328
Display Centre
Address :  ORIENT CENTER: C-14 A, Yousaf Plaza, Shahrah-e-Pakistan, karachi
Landmarks :  Shahrah-e-Pakistan, Yousaf plaza
City / District :  Karachi
Phone: +92-21-36337576

Company Profile

Established in Lahore in 1957 with Photo Goods business, today the Orient Group of Companies is one of the largest consumer goods companies of Pakistan. In 1975, the company launched its imports division. With hard work, excellent services, honesty and strongly integrated business ethics, the imports business grew consistently and resulted in the formation of Orient Enterprises.

In 1983, Orient Enterprises became a private limited company, and established mini labs all across the country. In 1985, Orient Group of Companies began marketing and distributing various products nationwide. By sheer hard work and diligence, today Orient enjoys a remarkable reputation throughout the nation.

Orient Group of Companies is the sole distributor of the world’s most renowned brands like Mitsubishi and Samsung. Orient also offers Mitsubishi Electric Mr. Slim Air Conditioner, which is the only 100% Japanese imported brand in Pakistan.

Orient Group of Companies has also diversified into manufacturing by assessing consumer insights and preferential trends. Orient Group of Companies also manufactures an exclusive range of state of the art products like air conditioners, refrigerators, microwave ovens, water dispensers and vacuum cleaners.

Our Vision:

Our vision is to be the leading provider of consumer electronics and home appliances in Pakistan. We aim to become the number one name in customer care and to deliver our best to the nation.

Our Mission:

Orient Group of Companies will achieve its vision

  • By keeping keen consumers insight
  • By assessing changing preferential trends to stay ahead of its competitors
  • By developing a loyal and steady consumer base through unparalleled service and care
  • By implementing aggressive sales strategies through heavy promotions
  • By introducing cutting edge innovations in technology, ultimately improving the lives of its consumers

Business Details

Managed By: Mian Muhammad Fazal - CEO
Y.O.E: 1985
Business Type: Retailers, Wholesalers, Manufacturers, Importers
Memberships: Lahore Chamber of Commerce & Industry.
Parking Facility: In house Parking is available
Business Hours:
Monday 09:00 AM To 05:00 PM
Tuesday 09:00 AM To 05:00 PM
Wednesday 09:00 AM To 05:00 PM
Thursday 09:00 AM To 05:00 PM
Friday 09:00 AM To 05:00 PM
Saturday 09:00 AM To 05:00 PM
Closed Now