Pakistan Telecommunication Company Limited - PTCL

PTCL Corporate Headquarters, Block-E, G-8/4, Islamabad.
Multiple Locations
 | 1 Star Ranking >> Read Reviews

Pakistan Telecommunication Company Limited - PTCL

 | 1 Star Ranking >> Read Reviews
PTCL Corporate Headquarters, Block-E, G-8/4, Islamabad.
Multiple Locations


 | 1 Star Ranking
aggregated over 19 reviews.
Peer Syed Mudassir Nazar Shah  on 12/13/2020 5:05:03 PM

"Worst service, incompetent staff, looters!"

Ali Nawaz Solangi  on 9/10/2020 2:05:11 AM

"Very substandard and non-professional service. My internet and phone service is not operational since seven days now! There is no response at all. Lodged complain a week back!"

Sr. Shafqst Farooq  on 12/18/2017 5:58:38 PM

"PTCL is a pain in the neck company. They are so shameless that even listening to the recorded call and such bad reviews they don't move a millimeter to address the customer issues. My complaint is lingering on since 4 months now without any resolution in sight."

Mohsin S. Jaffri  on 11/19/2017 9:22:56 AM

"It does not look like public service company. If you want to register a complaint, you are sent from one person to another. There is no system of acknowledgement of a letter. If you write them a letter and send it by post then until you wrote the name or title of the person, the letter is returned as not accepted."

GHULAM HUSSAIN  on 11/13/2017 11:16:31 AM

"My complaint no. is 71 from last one month my phone is dead. Inspite of various reminders there is no response, except that the D-B is not working. Very bad service of PTCL. What can I do except close PTCL service."

Waseem  on 10/6/2017 11:19:09 AM

"Very very poor DSL connection! After several complaints there is Zero Zero Response!!!"

S.M.M.SARWAR  on 9/9/2017 3:11:23 PM

"Due to very poor and bad service of PTCL, I am going to close my telephone and DSL connection. Every month it goes out of order for ten to fifteen days. After several complaints there is no response from PTCL staff. The staff of Gulistan-e-Jauhar exchange, Karachi is not supporting at all. The high officials must take notice otherwise every third person who has a PTCL connection will opt out."

Adeel  on 6/29/2017 1:53:46 PM

"It has been more than a week that there is no dial tone in my landline. Despite several complaints by all means no response so far from a hopeless company called PTCL!!!"

IMRAN  on 6/10/2017 10:49:46 PM

"Having read the reviews I am satisfied to know that, at least I am not the only unfortunate subscriber. Have never experienced such a shameless and non-professional organization. For the last two months, I have filed a dozen complaints for the non functioning of my SMART TV, left messages on facebook, emailed and now FINALLY writing this review. I know no body shall hear but have to vent out my feelings! If any PTCL high-ups reading this and have a modicum of professionalism, should fire the Wah-Cantt GM and SDO whose incompetency and non-professionalism is at the core of this appalling level of service. If PTCL competitors are also hearing please enter the competition. PTCL is surviving in Wah only because there is no competitor. Wakeup before its too late!"  on 2/26/2017 8:09:25 PM

"Regretfully it is informed to all those who matters at PTCL that our landline number 021-34384117 is out of order SINCE LAST ONE MONTH. Despite our best efforts and repeated complaints, the said phone is still DEAD state? No body seems to care at PTCL despite of all boosting and high claims about their services. Is any body here listening?"

Mahboob Hasan  on 6/20/2016 10:59:29 AM

"Please note that PTCL number 34555097 is not working properly since 10-Jun-16. We have made various complaints but of no use. As we call your service center they say your complaint has been forwarded to P.E.C.H.S Service Center and its in progress but nothing succeeds like success!!!"

Maqsood Ahmed  on 3/26/2016 5:30:12 PM

"We have PTCL DSL internet connection installed on number 041-4620322. The problem is that most of time this connection is disconnected. We have complained many times about this problem to concerned PTCL officials but they pay no heed to our complaint & concern. Consequently we have to face this inconvenience most of the time. You are requested to please instruct the concerned PTCL crew to resolve this problem. I'll be highly grateful to you for this kind gesture."

Faisal  on 2/9/2016 12:13:52 AM

"Bad service! Internet connection goes down thrice a week."

Taqi Abbas  on 12/30/2015 1:59:59 PM

"It has been two weeks now since my PTCL broadband has started creating problems and you guys haven't taken any steps to fix this issue. I have launched complaints several times and the only response I receive is that "I have parameter issues and we are forwarding your complaint". This is the worst internet experience ever!"

M. Nasir Malik  on 9/18/2015 9:16:29 AM

"It has been almost two weeks our landline as well as internet is not working! Despite registering a complain online and three time telephonic conversation, on consecutive days with SDO (Raja Zahid), nothing has been done so far. Tell us whom should we contact who could address the issue? why some people destroying the image of PTCL and why action is not being taken against such people who just enjoying their salaries but bringing bad name to their organization! I think at the end of the month our bills should be deducted from their pays and their should be some rules to avoid unnecessary delays!"

Zahida Arif  on 5/6/2015 2:33:05 PM

"Worst service in Broadband EVo Wifi I am experiencing in Hyderabad! Raised complaints number of times and the only response I get is that the network signals are not good in this area. If the signals are not good then why they provided the line. Really fed up with such attitude. Will not suggest anyone to go for EVO Wifi Cloud."

inayat ur rehman  on 11/28/2014 10:47:15 AM

"Very poor service. My phone is out of order since 23rd Nov 2014 with complaint No.29. There is no dial tone. It seems PTCL has a bogus compliance system. A computer generated call will tell you that "Our Rep Will Contact", but no one actually attends the complain."

Shahina Shams  on 10/19/2013 4:54:03 PM

"My Telephone No.021-34988662,subscriber name is Shahina Shams,lying dead from last 20 days due to which my DSL interment is also dead but I will have to pay full amount for it. My complain no. is 28. Is this the efficiency of PTCL?"

Fida Hussain  on 2/13/2013 7:37:15 PM

"Pathetic service of PTCL Broadband in my area. Despite my regular complains the staff is so lethargic they are least pushed to entertain the customer problems. Help line only keeps on registering complaints and always issue new complain numbers. They have no idea on updates or of the technical issues. PTCL has come a long way but it has a lot of milestones still to achieve especially in ensuring service excellence."

Company Network

Head Office
Address :  PTCL Corporate Headquarters, Block-E, G-8/4, Islamabad.
Landmarks :  Aiwan-e-Sanat-o-Tajarat, National Book Foundation
City / District :  Islamabad
Phone: +92-51-2282271, 2288942
Fax: +92-51-2263733
Toll Free: 0800-80800
Customer Support Centres
Address :  PTCL F-8 Exchange, Nazim-Ud-Din Road, F-8/1, Islamabad.
Landmarks :  Nazim-Ud-Din Road
City / District :  Islamabad
UAN: +92-51-111202020
Customer Support Centres
Address :  Ground Floor, EVP Office, Hatim Alvi Road, Clifton, Karachi.
Landmarks :  Hatim Alvi Road
City / District :  Karachi
UAN: +92-21-111202020
Customer Support Centres
Address :  26-A Civic Centre, Barkat Market, Garden Town, Lahore.
Landmarks :  Barkat Market, New Garden Town
City / District :  Lahore
UAN: +92-42-111202020

Business Details

Managed By: Dr. Daniel Ritz - President & CEO
Y.O.E: 1947
Business Type: Services
Specialization: Telephonic (Wireless & Wireline) and Internet Broadband Services, SMART Tv, 0800-Toll Free Number, 0900-Preminum Rate Services, VPN, Audio Conference Service, Digital Cross Connect (DXX), ISDN (Policy), Teleplus (ISDN/BRI), Digital Phone Facilities, UAN, UIN
Affiliations: Emirates Telecommunication Corporation - Etisalat of UAE.
Parking Facility: In house Parking is available
Business Hours: 7 Days a Week [24 Hours]