Serena Hotels

ISLAMABAD SERENA: Khayaban-e-Suhrawardy, G-5/1, Islamabad.
Multiple Locations
 | 3 Star Ranking >> Read Reviews

The Serena selection of luxury resorts, safari lodges and hotels spans some of the most evocative, exotic and enchanting destinations in the world. ..more

Serena Hotels

Serena Hotels

 | 3 Star Ranking >> Read Reviews
ISLAMABAD SERENA: Khayaban-e-Suhrawardy, G-5/1, Islamabad.
Multiple Locations


 | 3 Star Ranking
aggregated over 2 reviews.
Asim Ali  on 12/16/2017 6:52:40 PM

"An unpleasant and horrible journey to Serena Hotel Faisalabad. Had a scheduled conference and series of meetings for few hours in Faisalabad. After checking in at Serena Faisalabad around 1 pm and was really energetic to work on our future plans and goals by the time we finished at around 4 pm. Excited to leave for home and apply the discussed conclusions with clients. A shocking surprise was waiting when the valet parking guy told us that our car windscreen is broken by the cricket ball hit from the neighborhood kids playing Whooooopppp!!! Are you kidding me!!?? After hours and hours of waiting and listening the lame excuses by the hotel line management. Been badly stuck in the situation till 10 pm! The blame game was fully ON! Sticking to our seats they had to call the security in charge for the "settlement discussion" session! After 10 pm we been told to write an application to request to compensate the damage. We did it... But to my surprise they just signed and no stamp, no letterhead acknowledgement. After the resistance arguments they told that only signature of receiving is enough for the proof! Exhausted with the delay game it was clearly seem like the management staff who were responsible to take care the matter was least bothered and in fact were not willing to take care of situation seriously. Disappointed and empty handed had to leave for home at midnight. Lesson learned: 1) Never handover your car to these valet parking staff if you do not want your vehicles to be ruined. 2) Top brands really don't care about customers' grievances. Still the management of Serena has now totally refused to help me which they promised to accommodate me and took my complete documents for third party insurance claim, after 20 days now they say we cannot do anything. Kindly it is requested to investigate and reimburse me payments."

Tariq Khawaja  on 7/26/2012 5:28:31 PM

"We visited Shigar Fort, managed by Serena Hotels, in Skardu. A most peaceful and pleasant experience. Especially loved the sound of water stream flowing right out side our room. Great service and good food. Abundance of RED CHERRYs and a lot of places to seek for the adventure types."

Company Network

Address :  ISLAMABAD SERENA: Khayaban-e-Suhrawardy, G-5/1, Islamabad.
Landmarks :  Aabpara, Convention Centre, Khayaban-e-Suharwardy
City / District :  Islamabad
:+92-51-2871001, 2871092 more
:+92-51-2871001, 2871092, 2871100
UAN: +92-51-111133133
PABX: +92-51-2874000
Address :  SWAT SERENA: Saidu Road, Saidu Sharif, Swat.
Landmarks :  Saidu Road, Saidu Sharif, White Palace Hotel
City / District :  Swat
Fax: +92-946-710402
UAN: +92-946-111133133
:+92-946-711637, 711638 more
:+92-946-711637, 711638, 711639, 711640, 711641
Address :  QUETTA SERENA: Zarghoon Road, Quetta.
Landmarks :  High Court, Iranian Counsulate, Provincial Assembly Office, Shahrah-e-Zarghoon, Zarghoon Road
City / District :  Quetta
Fax: +92-81-2820070
UAN: +92-81-111133133
:+92-81-2820071, 2820072 more
:+92-81-2820071, 2820072, 2820073, 2820074, 2820075, 2820076, 2820077, 2820078, 2820079
Address :  HUNZA SERENA INN: Zero Point, Karimabad, Hunza.
Landmarks :  Karimabad Bazar, Mulberry Hotel
City / District :  Hunza
Phone: +92-5813-457012, 457660
Fax: +92-5813-457661
Address :  SERENA ALTIT FORT RESIDENCE: Ahemdabad Road, Altit, Hunza.
Landmarks :  Altit Hunza Polo Ground, Hunza River
City / District :  Hunza
Phone: +92-5813-457692
Fax: +92-5813-457695
Address :  GILGIT SERENA: Sherullah Baig Road, Jutial, Gilgit.
Landmarks :  Jutial, Masjid Quba
City / District :  Gilgit
Phone: +92-5811-455894
Fax: +92-5811-455900
Address :  SHIGAR FORT RESIDENCE: Shigar, Baltistan, Skardu.
Landmarks :  Baltistan, Masjid Imam Bargah Chinpa, Shigar
City / District :  Skardu
Phone: +92-5815-467108
Fax: +92-5815-458787
Address :  SERENA KHAPLU PALACE: Chaqchan Road, Sarghiab, Khaplu, Ghanche.
Landmarks :  Ghanche, Khaplu, Yabgo Polo Ground
City / District :  Ghanche
Phone: +92-5816-450891
Fax: +92-5816-450894
Sales Office
Address :  SALES OFFICE: Third Floor, Kassam Court, Block-5, Clifton, Karachi.
Landmarks :  Aghas Super Market, Clifton Centre, Clifton Underpass, Kassam Court
City / District :  Karachi
Fax: +92-21-35873804
UAN: +92-21-111133133
:+92-21-35873788, 35873789 more
:+92-21-35873788, 35873789, 35873790, 35873791
Sales Office
Address :  SALES OFFICE: UG No. 1, Eden Heights, Jail Road, Gulberg IV, Lahore.
Landmarks :  Eden Heights, EFU Building, Jail Road
City / District :  Lahore
Fax: +92-42-35712583
UAN: +92-42-111133133
PABX: +92-42-35712582
Address :  FAISALABAD SERENA: Club Road, Faisalabad.
Landmarks :  Club Road, Jinnah Gardens, Park Company
City / District :  Faisalabad
Fax: +92-41-2615680, 2629235
UAN: +92-41-111133133
:+92-41-2600428, 2600429 more
:+92-41-2600428, 2600429, 2600430, 2600431, 2600432, 2600433, 2600434, 2600435, 2600436

Company Profile

The Serena selection of luxury resorts, safari lodges and hotels spans some of the most evocative, exotic and enchanting destinations in the world.

Serena Group comprises a collection of thirty two luxury resorts, safari lodges and hotels, which are located in East Africa (Kenya, Tanzania, Rwanda, Uganda and Mozambique) and Southern Asia (Pakistan, Afghanistan and Tajikistan).

The Serena service profile guarantees unprecedented luxury, extensive amenities and unrivalled warmth of personal attention.

Serena Care:

We pride ourselves on the caliber of our service; but then we're very fortunate in our staff. We employ only the best; and not only do we ensure that they benefit from extensive training, health and community support, but we also believe in encouraging their full participation in both our present and our future.

Serena Quality:

We believe our guests deserve the best - and this extends from the vibrancy of our cuisine, to our choice of wines. We also believe in delivering optimum style of surroundings, uncompromising standards of comfort, extensive global connectivity and efficient business support.

All our Serena properties are styled so as to compliment the landscape, nurture the environment and celebrate the rich tapestry of local culture.

Treasuring Our Heritage:

Tourism is about people, and we believe in introducing our visitors to the real character of their hosts. Both East Africa and southern Asia offer unusually complex and colorful ethic tapestries, featuring a charismatic mix of peoples ranging from the scarlet-cloaked Maasai, to the vibrant Baluch people of southeast Pakistan. This heritage is, however, fragile; and in order that it may be both preserved and nurtured for the future, we believe that the benefits of tourism must be shared with the local community.

Business Details

Managed By: TPS Eastern Africa Limited
Y.O.E: 1998
Business Type: Services
Certifications: Virgin Holidays World Travel Mart London Award. East Africa‚Äôs Most Respected Company Awards. 100 Best Hotels - Condè Nast Traveller Magazine. World Travel Awards 2009. SGS International Certification for Food Safety & Hygiene.
Parking Facility: In house Parking is available
Business Hours:
Credit Card Accepted:
Business Headings: