Three decades of delivering excellence forms M&P Express Logistics. A humble beginning on the 23rd of May 1986, today employs 2500 including 1200+..more
"Pathetic courier having 3rd rate customer service. They have delivered my very important and confidential shipment to a wrong address and to a totally wrong person. They even did not bother to call me on my number given on the shipment, neither bothered to confirm the name name of the person to whom they delivered. I contacted their customer care, area manager but they were unable to solve my problem. My shipment is still untraceable!!!"
"My parcel was received 15 days ago, they contacted me for the delivery location which I provided to them. After that, 15 days have passed and they are not responding. I contacted on their given numbers again and they said, Ohh we have it and will deliver you tomorrow. Only Allah knows when there tomorrow will come. Worst courier service!!!"
"The worst ever courier I have experienced. My consignment was not delivered at home on the target date. A day later I was informed to collect it from their office. I asked the representative to provide home delivery but he refused. I launched a complaint, I approached customer care service, I approached regional office, I approached head office but all in vain. When disappointed from this third class service I visited their office, I was shocked to see there my fake signatures affixed on receiving sheet. Never use this third class courier. Bad is not a suitable category to describe this company, there must be an option worst than Bad!"
"Service is very bad, shipments not delivered timely. My shipment has reached Karachi since yesterday, 9:33 am but not yet delivered to me."
"My experience with M&P Express is as follows. Customer Service = 0, Attend Phone: Never, Shipment Tracking: Unreliable, Contact Information: Not Available/Inaccurate/Non Responsive, Website Locate Service: Non Functional. Now decide for yourself do you still have anything to be proud of?"
"Pathetic service. A university sent me a thesis to evaluate via this courier company. It never got delivered and after considerable delay the university gave me the thesis by hand. I complained and after several back and forth mails I got the following message... 'Dear Customer, Thank you for your e-mail. Kindly do coordinate with your shipper for further assistance.' Samina Sakhi - Customer Service - M&P Express Logistics (Pvt) Ltd."
"Bunch of incompetent nincompoops running this service! Booked important university documents on 8th Feb 2018 for America. It's the 23rd of Feb today and no tracking details are available. UAN number is just there, no body ever picks it up. If you are sending stuff for international destinations, use DHL, Fedex or even our local Pakistan Post they are responsive and faster than these third class courier."
"My driving licence was handed over by the Traffic Office, Lahore dated 20-11-2017 to OCS having Tracking No. 201407279395 but with great regret it is yet to be delivered to me!"
"A bunch of morons and idiots managing and running the customer support! I fail to understand why the hell all government departments are using their services. It is more than 10 working days now and my driving license is not yet delivered. The Driving License department says it has been dispatched already but these non-professional OCS people can't even answer the phone.... SHAME ON YOU PEOPLE!!!!"
"Idiots of the biggest order! And cowards too, can't handle customer service."
"Worst service ever! I sent a parcel to China containing my very important admission documents on 6-June-2017 and your customer representative assured me about delivery before 15-June-2017 as this was the last date of documents submission. But when I tried to track my documents on 15th of June, they still had not reached the destination. When I contacted your customer support I was informed that the given address was incomplete. No one even bothered to inform me about this issue. Address was accurate, now due to the negligence of your customer representatives at Multan OCS office I have lost one whole academic year along with my admission fee. My parcel no. is 96252157245 and I want someone at OCS to take responsibility."
"The worst unprofessional service I have experienced so far in my life!!"
"Unfortunately I booked a shipment by OCS for Quetta on 28th of October 2016 which is still not delivered! No online update is available nor any response to email by OCS. Very poor performance!!!"
"We have a contract with OCS for delivery of equipment items in 39 different cities of Pakistan. The terms of our contract are to deliver and get receipts of the goods and we are paying special rates for the same. We have had a bitter experience with OCS. It takes one or two to get the delivery confirmation from OCS. The delivery receipts which are provided to us are mostly incomplete, unsigned and one page is attached with other with no sequence. We have complaint to the OCS Management several times and have requested them to improve the level of their services but to no avail. And now we are left with no option but to finish our business with them."
"Very slow and lazy service! I am calling since the past one week but no one picks your UAN number. Only one time I was successful in contacting through help line but still awaiting response. I have an online business for which I required a Cash-On-Delivery service but it seems you people are already over-loaded with work and have no time for potential new clients!!!"
"OCS Management is sleeping! Horrible experience with OCS! I tried to contact them on phone but no body picks up! After 10 times dialing on 01.6.2016 around noon, finally one person picked the phone and transferred my call to a female staff. Unfortunately for me the lady was in a hurry and did not respond to my questions about my over night delivery, Ref. No. 201404216459, which was already four days delayed. Next morning (02.6.2016) I again tried to contact but no answer from UAN No. 111202202! Then I tried to contact OCS Head Office but again NO REPLY! As I said earlier, OCS Management is sleeping! Please also put a DO NOT DISTURB sign on your doors!"
"Very Very bad experience with OCS! Delivery is never on time and Sadiqabad and Rahim Yar Khan branch staff are very rude towards customers!"
"Pathetic Service, used twice but on both occasions delivery was more than 24 hours late. No one picks the phone on their UAN number!!!"
"My experience with OCS Mingora, Swat branch has been horrible! The people sitting on high chairs dealing with customers don't deserve their seats. I have found them to be the most unethical and unpleasant people on the earth."
"OCS delivery system is not good! Please updated your system."
"An extremely horrible courier service!"
"Very Very bad experience with OCS. Delivery is never on time and there is no way can track the courier. Customer Support is very Bad."
"Very bad experience .They don't deliver parcels on time.The contact numbers they mentioned are either powered off or peoples don't receive the call. Even they don't pick calls on the UAN."
"My experience with OCS has been extremely bad. They don't have manners to deal with the customer. They don't deliver parcels on time and there extreme is that what ever information they have provided on there website is either outdated or completely fake. The contact numbers they mentioned are either powered off or peoples don't receive the call. Even they don't pick calls on the UAN."
"My experience with OCS was a great one. Got my delivery on time and their BDM department is always ready to help customers."
"Very bad experience ...One should completely avoid them!!!"
"Very bad experience, delivery was supposed to be done on 25th March 2013 from Karachi for Multan. No delivery till 29th, whereas it was overnight. Tracking # 20130-1020143."
"I have never seen this kind of irritating and bad service before. OCS branch/franchise at tehsil Sadikabad (district Rahim Yar Khan) is the biggest scrap. Staff over there have no sense how to deal with customers. Recently they collected a parcel from Islamabad and kept that with them at branch/franchise and updated the status at web with anonymous receiver. This created a big misunderstanding between me and the supplier about the delivery of the parcel. Finally we came to know that the parcel had been kept at the OCS branch/franchise, with no intimation or information either to the sender or the recipient. Please avoid dealing with this courier company."
"OCS IS A JOKE! Unprofessional morons are sitting there with no manners to deal and handle customer service. Their deliveries are never on time. They would always keep evading. Pathetic service, please don’t book with them."
"Earlier experiences with OCS very pathetic and poor. Unreliable service. Don't care for customers."
"Very bad experience with OCS. Delivery is never on time and there is no way one can track the courier. Customer Support is ZERO. "
"Very bad experience with OCS. Delivery is never on time and there is no way one can track the courier. Customer Support is ZERO."
"Parcel delivery is very slow."
Three decades of delivering excellence forms M&P Express Logistics. A humble beginning on the 23rd of May 1986, today employs 2500 including 1200+ couriers reaching 1300 locations across Pakistan with 12+ million annual deliveries. 450+ Courier Centers including 157 online, 93+ vans and a dedicated chartered Boeing 737 Aircraft also help us serve 12000+ corporate clients.
We are also Pakistan’s first ever FedEx Authorized Ship Center under the FedEx FASC Program. With a full deck of local and international courier services, our value added services like Cardwala and YourPersonalShopper are live already.
We are pleased to announce that Muller & Phipps has acquired the operations of OCS Pakistan (Pvt) Ltd. It is definitely a matter of pride for us to have reached this milestone in our timeless journey of being the most versatile omni channel solution provider. We will continue to provide the best services to all our clients with the same resilience to fight against every lost second, a kilometre uncovered or a town unreached.