TCS provides EXPRESS and LOGISTICS services in the C2C, B2B and B2C segments. This it does through a wide network of 155 offices making it the biggest..more
"TCS proved to be the worst courier service in Pakistan. I am their corporate client. They are holding my PKR 1.3 million COD amount and none of their officials are attending my calls. Worst customer service, worst attitude. Should we go to the consumer courts to recover our amount?"
"Really a very bad experience with TCS over Eid! My in laws sent me an eid dress from Lahore and only God knows where TCS delivered it as I never received it, neither did I sign any receipt for the same. When I complaint I was told that TCS visited my flat and the parcel was delivered. Luckily we have a proper CCTv surveillance system installed in our building and I showed them proof that no one from TCS visited our building. Now I am pursuing them for a refund let's see what happens. Really disappointed with TCS as I had to wear the dress over eid functions which I could not and for this TCS can never repay me. "
"I purchased glasses from Kaymu to be delivered by TCS. It was the worst experience ever with TCS. Bad costumer service, no proper guidance! Despite sending messages no one from TCS ever contacts you back. Delivery made at wrong address! It was my good luck that it was a Cash On Delivery transaction and the receiver refused to accept and sent the item back! The most frustrating thing is that no one ever contacted me which is a usual practice by courier companies when there is a confusion due to delivery address. Now it is the fourth day but my item is still in transit!!!!"
"TCS Abbottabad has extremely poor staff and management. No commitment to work and completely non-professional attitude."
"During my time of employment with a major international oil company, I have used many courier companies including TCS, Interlink, Aramax and DHL to name a few. I rate TCS as the worst company I have had to deal with. Every single delivery which I sent through TCS took more than 6 days and hundreds of phone calls to reach its destination. The staff is uncooperative and unresponsive. They never answer the phone call. Email address on web page does not work. They will even charge you to send your written complaint to their Head Office. Local Manager, Mr. Zulfiqar (Gujrat) fails to confirm in writing the receipt of complaint. TCS should change their business to selling pakoras at street corners - that is what they may be good at."
"Ridiculous service at times. My letter shipped from Karachi 306021140251 on 9th of March-2017 and today is 14th March 2017 they are still locating me in DHA Lahore! May God bless our country!"
"TCS Mardan office should be closed or all employees working there should be fired and a new efficient staff be hired! Nothing is delivered on time. Even they drop your parcel in a mosque and then call to collect it from there. They will call you to pick it rather TCS delivering it or they don't deliver at all! This is not the first time this has happened with me. Even after zillions of complaints which I have made personally nothing seems to work! Very very lazy service!"
"TCS, Abbottabad branch has the worst service because they deliver so late and the customer support staff are very rude!"
"TCS is worst ever company in my life. For the last four days I am waiting for an envelop sent from Haroonabad to Lahore! I have almost spent Rs. 500 worth of mobile phone credit for calling at the TCS Helpline, even nobody bothers to call back now. This was a very important communication and I may loose a hefty amount due to this delay. Please anyone at TCS can help me!"
"TCS is the best courier service in Pakistan but problem is that its too much costly!"
"TCS is one of the best courier service providers in Pakistan and we rely on it very confidently! We have found that TCS Quetta City branch near Cantt, is not up to the mark and performing poorly by not intimating the customers and by not delivering consignment on time. I will request to check it up!"
"I have always had a wonderful experience with TCS. Their reception staff is educated and well mannered and their delivery boys know their job inside out. I have repeatedly used TCS for all our parcel courier deliveries, locally and overseas, and have no complaints at all!"
"Due to their very poor service I lost my career best job yesterday! TCS committed that my documents will be received within office hours but they were delivered late much after office hours."
"One cannot trust on their commitment. Repenting for trusting and using this service and feeling that even Pakistan Post could have delivered within this span of time. Why to pay more to TCS! There is no one to listen and pursue complaints. Extremely disappointed."
"They not receive the call, 10 mints hold by sales department. One expects better from TCS."
"No doubt the number 1 courier company in Pakistan. Delivery timings excellent. Staff I found very cooperative and professional. Rates are a bit higher than the market but you pay high for the quality of service you get."
"Very good service."
TCS provides EXPRESS and LOGISTICS services in the C2C, B2B and B2C segments. This it does through a wide network of 155 offices making it the biggest network in the country, along with over 425 retail outlets and over 2000 online and offline locations nationwide, ideally located for easy customer access.
30 years into its existence the TCS brand has evolved, into a formidable symbol of Trust & Reliability.
TCS came into being in 1983 as a domestic courier company to fill a void that arose due to the Government of Pakistan denying foreign courier companies the right to operate locally. The TCS journey since its inception has been exhilarating, and the Company that Engineer Khalid Awan established with his brother has found itself in trailblazing roles, and developed an entire Industry that has withstood the trials and tribulations of cohabiting with the Government sector, and strove every inch of the way to find win-win solutions in the service of Pakistani prosperity.
TCS has one dedicated chartered plane Boeing 737-210, and over 230 fully equipped modern satellite-tracked ground vehicles, 2700 plus couriers and more than 6000+ experienced people to facilitate the swift and secure operations.