Pakistan International Airlines - PIA is committed to delivering the highest standards of service. Our vision is to exceed customer expectations. We a..more
"If you want to know why PIA is not available in top 100 airlines of the world, just call to PIA booking offices. You will come to know."
"Very regretfully I have to say PIA, our national airline and we support due to our loyalty but it does not care about its passengers. I traveled through PIA flight PK-732 on 25th of June 2017. On arrival I failed to receive one of luggage carton with Baggage ID No. PK495465! I called several times through customer complaints but no response from PIA till yet!!!"
"I want to highlight here the "EFFICIENCY" of PIA Ticket Refund department. It is claimed by PIA that all refunds would be processed withing 15-20 days. As of today almost two and a half months have elapsed and I am still waiting for my ticket refund. I have sent multiple emails and tried to communicate with the refund department several times but to no avail. Please don't buy PIA tickets online. You would suffer a lot like me in case for some reason you want to cancel your reservation the refund process is so complicated and frustrating!"
"I am also a frequent flyer, and upgraded to sapphire a week ago. There is no comparison of PIA with any other domestic airlines in Pakistan. They have a vast range of local destinations. Yes I agree with the age of the hostesses and their behavior sometimes is quite rude, but still I enjoy and feel safe when traveling on PIA!"
"I am a frequent flyer but stopped travelling with PIA after having several bad experience, especially attitude problems. It is always better to lean through others experience!! "
"Regret to inform about the reservations and booking of our National Flag Carrier. It is happening for the second time that due to some so called "OPERATIONAL CHANGES" in the aircraft, better known to PIA Authorities only, I am about to suffer a loss of my hard earned money. Having booked business class ticket from Islamabad to Dammam, I have been down graded to Economy Class without any explanation except that I have to visit the PIA office for the refund!"
"I made a booking online and got charged twice and now PIA refuses to give me a refund for the overcharge! Amazingly they keep denying that they overcharged me and say its the bank's fault. Even after I sent them my bank statement with proof they refuse to refund my money. Truly "Great People to Fly With" only if they let them fly!"
"Very Bad Enquiry. PIA Website is also not updated. Bad Experience."
"Reservation and inquiry services are very very bad. I have telephoned more then 5 times but have been put on hold after a computer generated voice message."
Pakistan International Airlines - PIA is committed to delivering the highest standards of service. Our vision is to exceed customer expectations. We are available, around the clock, to answer your questions and resolve your problems.
PIA’s Business Plus class offers a range of exclusive services, from the time you leave your home till you land at your destination. It’s the only Business Class service that feels like First Class.
PIA Business Plus Lounges:
Your comfort and convenience mean the world to us. Business Plus Lounges will serve you at all international and major domestic stations where you can sit back and relax. For the comfort of Business Class passengers at Karachi, Lahore, and Islamabad airports, PIA has its own exclusive Business Plus Lounges. Our hospitable staff will ensure that you're well looked after during your stay with us at the airport. PIA's Business Plus Lounges are equipped with the latest magazines and newspapers, Internet access, cable television, and snacks, so you can enjoy the best of Pakistani traditions in a modern, comfortable environment.
Business Plus passengers arriving at Karachi, Islamabad, Lahore, London's Heathrow, or Dubai International Airport will receive a warm welcome from PIA. Our representatives will walk you right through all the arrival formalities so that you don't have to stand in line or worry about clearance.
You're In For a Special Treat!
Whether you are traveling within Pakistan or around the world, PIA's in-flight dining menu is sure to tantalize your taste-buds. Enjoy the best of what Pakistan has to offer, as well as a delectable selection of international cuisine.
Let the Fun Begin!
Aboard a PIA flight, there is so much to do that you really won't feel like landing. Movies, Music, Games, Duty-Free Shopping, Tourist Information, Maps, and Real-Time Flight Information will keep you entertained for hours.
No Weight, No Wait!
Checking-In for a PIA flight is truly easy. If you have no baggage to check in, and are traveling only with hand luggage, special "No Wait" counters await you at the Karachi, Lahore, and Islamabad Airports. No more waiting around!
PIA's City Check-In facility enables you to get your Boarding Pass 72 hours before your flight. Not only do you not have to stand in a queue, you can report directly to the boarding gate just 30 minutes before departure.
PIA offers a range of baggage services for Economy, Economy Plus, and Business Plus passengers. This section provides helpful information about baggage allowances, as well as a list of restricted items and advice on items that should be packed in your checked baggage.
PIA Cargo Service!
PIA Cargo commenced operations in 1974, with flights to the USA, Europe, and Hong Kong on the B-707 aircraft. PIA Cargo has the unique distinction of introducing Pakistan's fruits to international markets and pioneered the exports of fresh fruits and vegetables to global destinations. Operating as the air freight division of Pakistan's national carrier, PIA Cargo has achieved rapid growth and reaches out to destinations spanning the globe through its passenger scheduled flights and freighter services.
In the 1970s, Pakistan International Airlines pioneered the express delivery of shipments across Pakistan. The Air Express service delivered documents and parcels from one airport to another, ushering in the dawn of the courier industry in Pakistan.
In 2003, PIA expanded the scope of Air Express and launched a full-fledged courier service, and PIA Speedex was born. Initially serving Karachi, Lahore, and Islamabad, PIA Speedex grew rapidly and another 12 major cities were added to the network. Today, PIA Speedex offers premium courier services in 70 cities across Pakistan, and shipments are collected from and delivered to the doorsteps of our customers.
PIA Speedex will soon branch out into the international marketplace, offering customers a unique mix of speed, reliability and affordability.