"A really hopeless and most frustrating experience with Faysal Bank Master Card. Inspite of having more than 18,000 points on my card I am unable to redeem them at merchant outlets. Over the past month it has happened three times, first at Liberty Books, Shahbaz and then at Scentsation and CROCS outlets in Dolmen Mall Clifton, Karachi. Have launched a complaint on Faysal Bank helpline but the moment when it was required the service was not available. Not happy with this at all."
"Extremely casual, slow and rude service at the cash counter of Faysal Bank, Khayaban-e-Shahbaz, Karachi branch. No one is really bothered to check the counter staff, only one counter operational for deposits, withdraws and Western Union services. The branch manager is sitting comfortably in his office while the customers have to wait and listen to the rude comments by the cashier. Really shameful. Faysal Bank management needs to take notice!"